Gift Card FAQs

ALERT: Gift Cards, plastic and E-cards, are not able to be used as payment on order.chuys.com but can be used for call-in orders at all Chuy's Restaurants.

For questions about your plastic gift card order e-mail shop@chuys.com. For questions about your E-Gift card order call 1-866-771-6475 or email chuys@buyatab.com.

How do I check my plastic gift card balance?

For plastic gift cards call toll-free 1-888-892-3813 to check your balance, or visit cardbalance.net. For E-Gift Cards call
1-866-771-6475 or email chuys@buyatab.com.

Does my card expire?

No. Gift cards are valid until redeemed.

Do you charge a monthly inactivity fee?

Chuy’s doesn’t charge any fees on gift cards.

What if I lose my card?

Protect your gift card like cash. Lost or stolen cards will not be replaced.

How do I order 5 of the $10 cards?

Add the $10 card to your cart and you’ll be sent to the shopping cart screen. Update your order to 5 in the quantity box.

Will I get a confirmation when I order?

Yes. You will receive an email confirmation when your order has been successfully placed, this will also serve as the shipping notification.

When will I recieve my order?

All orders for plastic gift cards will be processed within two business days and shipped from Austin, Texas. Delivery time will depend on the shipping method you choose. More shipping information is available on the Checkout page.
Please note that due to COVID-19, you may experience longer than normal transit times for your order.

What if I don't receive a card I ordered?

For plastic gift cards email us at shop@chuys.com. For E-Gift Cards call 1-866-771-6475 or email chuys@buyatab.com.

Where can I use my card?

Gift Cards are not able to be used as payment on order.chuys.com but can be used for call-in orders at all Chuy's Restaurants. Click the locations tab to see where your nearest Chuy’s is located.

T-shirt FAQs

For questions about your T-SHIRT order e-mail orders@viatraninc.com.

Will I get a confirmation when I order?

Yes. You will receive an email confirmation when your order has been successfully placed and when your order ships.

What if a shirt I want isn't on here?

Our current online selection is shown. Please visit your local Chuy's to see more T-shirt options.

What if my size isn't available?

The sizes shown are all that are currently in stock. Please visit your local Chuy's for more options.

How do I return a shirt?

E-mail orders@viatraninc.com.