Gift Card FAQs

For questions about your plastic gift card order call 512-473-2783 or e-mail retail@chuys.com. For questions about your E-Gift card order call
1-866-771-6475 or email chuys@buyatab.com.

How do I check my plastic gift card balance?

For plastic gift cards call toll-free 1-800-242-5353 to check your balance, or visit cardbalance.net. For E-Gift Cards call
1-866-771-6475 or email chuys@buyatab.com.

Does my card expire?

No. Gift cards are valid until redeemed.

Do you charge a monthly inactivity fee?

Chuy’s doesn’t charge any fees on gift cards.

What if I lose my card?

Protect your gift card like cash. Lost or stolen cards will not be replaced.

How do I order 5 of the $10 cards?

Add the $10 card to your cart and you’ll be sent to the shopping cart screen. Update your order to 5 in the quantity box.

Will I get a confirmation when I order?

Yes. You will receive an email confirmation when your order has been successfully placed, this will also serve as the shipping notification.

When will I recieve my order?

All orders for plastic gift cards will be processed within two business days and shipped from Austin, Texas. Delivery time will depend on the shipping method you choose. More shipping information is available on the Checkout page.

What if I don’t receive a card I ordered?

For plastic gift cards call 1-512-473-2783 or email us at retail@chuys.com. For E-Gift Cards call 1-866-771-6475 or email chuys@buyatab.com.

Where can I use my card?

You can use your card at any Chuy’s restaurant. Click the locations tab to see where your nearest Chuy’s is located. You can also use your gift card at The Shady Grove restaurant in Austin, Texas.

T-shirt FAQs

For questions about your T-SHIRT order call 512-832-8400 or e-mail orders@viatraninc.com.

Will I get a confirmation when I order?

Yes. You will receive an email confirmation when your order has been successfully placed and when your order ships.

What if a shirt I want isn't on here?

Our current online selection is shown. Please visit your local Chuy's to see more T-shirt options.

What if my size isn't available?

The sizes shown are all that are currently in stock. Please visit your local Chuy's for more options.

How do I return a shirt?

Call 512-832-8400 or e-mail orders@viatraninc.com.